Service & Tech Support
Wickman believe that selling a machine is only part of building and securing a long-term relationship. Knowing that the technical and service support is there is paramount to the long-term success in building lasting relationships.
New to 2008 is Tim's Technical Tips, a brand new section where Tim Kirby, with over 30 years of experience working on Wickman multi spindle machines, passes on his knowledge and helps you with technical questions.
Why not ask Tim a technical question?
Sometimes, it can really benefit a business to have the support of a Wickman maintenance contract. The benefits of the contract can be:
- We take responsibility for your machines so if you have a problem, we fix it
- We give a significant discount on all spare parts and labour rates when a maintenance contract is taken out
- One of our service engineers will be there within 24 hours
Too many businesses look at the short-term gain in just the sale. We at Wickman focus on our customers' needs and requirements after the sale.
Service and support
The reasons we have seen an increase in maintenance contracts are:
- Employee turnover
- Downsizing of operations
- Looking to increase the productivity of their ageing Wickman machines
In addition, we plan our maintenance round your production demands and shutdowns. Let us take the hassle of maintenance away from you, and let you focus on making parts and money.
Technical Support
Wickman have over 100 years experience in this field, and the people within the Wickman Technical Department are recognised as being the best in the business when it comes to support. If you need help with a technical question, just ask Tim!
Additionally, in the Wickman archives, we have over 115,000 drawings. Only Wickman have this vast collection of drawings at our disposal to back up the technical expertise of our highly skilled engineers, regardless of the age and size of the machine.
If you are looking to improve a method or your looking at a new project and looking for a second opinion, then please contact us today.
