Wickman believe that selling a machine is only part of building and securing a long-term relationship. Knowing that the technical and service support is there is paramount to the long-term success in building lasting relationships.
Tim’s Technical Tips, a brand new section where Tim Kirby, with over 30 years of experience working on Wickman multispindle machines, passes on his knowledge and helps you with technical questions.
Why not ask Tim a technical question?
Technical Support
Wickman have over 100 years experience in this field, and the people within the Wickman Technical Department are recognised as being the best in the business when it comes to support. If you need help with a technical question, just ask Tim!
Additionally, in the Wickman archives, we have over 115,000 drawings. Only Wickman have this vast collection of drawings at our disposal to back up the technical expertise of our highly skilled engineers, regardless of the age and size of the machine.
If you are looking to improve a method or your looking at a new project and looking for a second opinion, then please contact us today.
Contact us for questions regarding technical support.
Multispindle Training
Wickman offer the complete training package for new and existing users of the Wickman multispindle product. We offer 3 types of training:
- Machine Maintenance
- Machine Setting
- Lathe Attachments
With our highly experienced staff of trainers, we believe that when it comes to training customer’s personnel, we first have to listen to the customer in understanding what their issues and problems are. For further information please contact us for more information.
Contact us for questions regarding multispindle training.
Classroom Training
Once we have had the preliminary meeting, we ask the people requiring the training to fill in a questionnaire relating to either the maintenance course, setting course or attachment course. We ask the people in question to be honest regarding their strengths and weaknesses so we can tailor a course specific for the customer’s needs and requirements.
The courses can be held at the customer’s facility or based at one of Wickman’s premises. These courses are held for a maximum of 4 people at any one time.
We have shown that from one of our tailored courses, the cost can be quickly recovered from improving maintenance techniques and methods.
Contact us for questions regarding classroom training.
